Returns Policy

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be satisfied with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.


Change of mind returns.

If you wish to return an item because you have changed your mind about your purchase, will offer you an exchange or refund provided that:

  • You return the item within 7 days of received your products;
  • The item must not have been used or damaged in any way including that:
    • It is in its original packaging including manuals, pamphlets and all accessories;
    • It is unopened, unused and in its original saleable condition
  • The product is not one on which a change of mind return is not available (see below).

If these requirements are not satisfied Chemist Warehouse reserves the right not to offer an exchange or refund for change of mind returns.


Goods on which a change of mind return is not available. will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:

Warranty Does Not Include E-liquids, Clearomizers, Cartomizers, Atomizer Heads, Tanks or Drip Tips. Warranty covers manufacturing defects ONLY and will not cover issues related to abuse, misuse or normal wear and tear including dust, humidity or heat.